Mark Machen

Mark Machen, Vice President, Retail Operations
Mark Machen is responsible for oversight of the Austin, San Antonio, San Marcos, Midland, Odessa and Corpus Christi markets. With over 20 years experience, he has extensive knowledge in the telecommunications and video services industry in both the regulated and competitive environments. He joined the Grande team with the 2002 acquisition of ClearSource, Inc. Before joining the Grande/ClearSource team, Machen held key positions within the Wholesale division of Verizon (formerly GTE). At GTE, he served as the Division Resource Manager in Durham, North Carolina and as Senior Administrator in Irving, Texas. Prior to working at GTE, Machen served as Director of Construction for Multi-Technology Services (MTS) in Richardson, Texas. His primary responsibilities included infrastructure provisioning in the company's Dallas, Houston, Austin and San Antonio markets. Additionally while at MTS, he held the position of Director of Operations where he led all customer service activities, including installations of service, repair activities and management of the customer contact center.